Return & Exchange Policy

 

At Paazeb, every piece is checked and packed with care before dispatch. As jewellery is delicate and certain pieces are hygiene-sensitive, we have kept our return and exchange policy clear and limited.

Returns

Paazeb does not accept returns or offer refunds for change of mind, personal preference or styling choices after an order has been delivered.

However, eligible products may be exchanged within 3 days of delivery, subject to the conditions mentioned below.

Damaged, defective, incorrect or incomplete orders are reviewed separately and are not treated as change-of-mind requests.

Exchange eligibility

To request an exchange, please contact Paazeb within 3 days of delivery.

·       Unused and unworn.

·       In its original condition.

·       Free from scratches, damage, perfume, sweat marks or signs of wear.

·       Returned with all original tags, packaging, invoice, pouch, box and accessories.

All exchange requests are subject to inspection, approval and product availability.

Please do not send any product back without receiving approval and return instructions from Paazeb.

Items not eligible for return or exchange

The following items are not eligible for return or exchange due to personal preference or change of mind:

·       Pierced jewellery, including earrings, for hygiene reasons.

·       Customised or personalised products.

·       Sale or clearance products.

·       Products that have been used, worn, altered or damaged after delivery.

·       Products returned without their original tags, invoice, packaging, pouch, box or accessories.

These exclusions do not apply when the product received is genuinely damaged, defective, incorrect or incomplete. Such requests will be reviewed separately.

Damaged, incorrect or missing orders

If you receive a damaged or defective product, an incorrect product or an incomplete order, please contact Paazeb within 48 hours of delivery.

Please share:

·       Your order number.

·       Clear photographs of the product and packaging.

·       A clear and continuous unboxing video.

·       A brief description of the issue.

Please keep the outer packaging, shipping label, invoice, tags, pouch, box and all product contents until the claim has been reviewed.

Depending on the issue and product availability, Paazeb may offer a replacement, exchange, repair support, refund or another suitable resolution.

All claims are reviewed individually.

Unboxing video for transit-related claims

A clear and continuous unboxing video is required for claims relating to:

·       Transit damage.

·       Missing items.

·       Incorrect products.

·       Tampered packaging.

·       Packaging-related issues.

The video should begin before the sealed parcel is opened and clearly show the outer packaging, shipping label, sealed parcel, all items received and the issue being reported.

Claims submitted without a clear unboxing video may require additional verification and may not be eligible if the issue cannot be verified.

Exchange shipping

For an approved exchange requested due to personal preference, the customer will be responsible for the return shipping and re-shipping charges.

When the issue is due to an error by Paazeb, such as an incorrect, damaged or incomplete order, we will guide you through the next steps after reviewing and approving the claim.

Please do not send any product back without prior approval from Paazeb.

Refunds

Refunds are considered only in approved cases, including when:

·       The product received is damaged or defective.

·       An incorrect or incomplete order is received.

·       The ordered product becomes unavailable after payment.

·       The order is cancelled before dispatch in accordance with our Cancellation Policy.

·       Paazeb approves a refund after reviewing the claim.

Approved refunds are usually processed within 5-7 business days after approval and inspection, where applicable. The time taken for the amount to reflect may depend on the payment provider or bank.

Prepaid-order refunds will normally be processed to the original payment method. Approved refunds for Cash on Delivery orders may be processed through UPI or bank transfer.

COD or shipping charges paid are generally non-refundable, unless the refund is due to an error by Paazeb or otherwise required by law.

Contact us

For return, exchange or order-related support, please contact us:

Email: support@paazebsilver.com

WhatsApp: +91 91559 96936

Please include your order number and details of the issue so we can assist you properly.