Shipping Policy
Shipping area
Paazeb currently ships across India only.
Dispatch and delivery
We aim to pack every order with care and dispatch it within 1-2 business days after order confirmation.
Once dispatched, orders usually take 5-7 business days to reach you, depending on the delivery location and courier serviceability. Remote locations may take 7-10 business days.
Business days exclude Sundays and public holidays.
Shipping charges
We offer free prepaid shipping across India.
Cash on Delivery
Cash on Delivery is available on eligible orders with an additional ₹99 COD charge.
COD availability may depend on the customer's pincode, order value and courier serviceability.
If a COD order is refused, repeatedly undelivered or not accepted, Paazeb may request prepaid payment for future orders from the same customer.
Tracking details
Once your order is shipped, tracking details will be shared by email, SMS or WhatsApp.
Address and delivery details
Please make sure the shipping address, phone number and pincode are correct while placing the order.
Paazeb will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Address changes can only be requested before the order is dispatched.
Damaged, tampered or incorrect orders
If the parcel appears visibly damaged, opened or tampered with at the time of delivery, please do not accept it where possible and contact Paazeb immediately.
If you receive a damaged or tampered package, an incorrect product or a missing item, please contact us within 48 hours of delivery.
Please do not discard the outer packaging, shipping label, invoice, tags, pouch, box or any product contents until the claim has been reviewed.
Unboxing video for transit-related claims
A clear and continuous unboxing video is required for claims relating to transit damage, missing items, incorrect products, tampered packaging or packaging issues.
The video should begin before the sealed parcel is opened and clearly show the outer packaging, shipping label, sealed parcel, all items received and the issue being reported.
Claims submitted without a clear unboxing video may require additional verification and may not be eligible if the issue cannot be verified.
Depending on the case, Paazeb may offer a replacement, exchange, repair support, refund or another suitable resolution. All claims are reviewed individually.
Delivery delays
Delivery timelines may be affected by courier delays, weather, festivals, strikes, natural events, remote locations or other situations beyond our control.
Paazeb will do its best to support the customer, but courier delays may not always be within our control.
Shipping support
Email: support@paazebsilver.com
WhatsApp: +91 91559 96936
We usually acknowledge order-related complaints within one business day.