Repair & Product Support Policy

At Paazeb, every piece is checked and packed with care before dispatch. As jewellery is delicate and may include handcrafted details, stones, pearls, mina, enamel or intricate jaal work, repair and product-support requests are reviewed individually.

Paazeb does not offer a general product warranty. However, we provide limited support for eligible workmanship issues and may offer paid repair, polishing or restoration services where possible.

Issues noticed on delivery

If the product received is damaged, defective, incorrect or incomplete, please contact Paazeb within 48 hours of delivery.

Please share your order number, clear photographs and a clear, continuous unboxing video showing the sealed parcel, shipping label, packaging, product and the issue being reported.

Please keep the outer packaging, shipping label, invoice, tags, pouch, box and all product contents until the claim has been reviewed.

Depending on the issue and product availability, Paazeb may offer a replacement, exchange, repair support, refund or another suitable resolution after verification.

Workmanship support

A genuine workmanship issue that was not visible at the time of delivery should be reported within 7 days of delivery.

Eligible workmanship issues may include a faulty clasp, hook, lock, joint, closure, fitting or soldering issue that has not been caused by use, pulling, bending, dropping or mishandling.

All requests are subject to inspection and approval. Repair, replacement or any other resolution is not guaranteed until the product has been reviewed by Paazeb.

What is not considered a workmanship issue

·       Natural tarnishing or oxidation of silver.

·       Minor variation in handcrafted design, finish, shape, colour, stone setting or detailing.

·       Scratches, dents, bending, breakage or normal wear and tear after use.

·       Damage caused by water, sweat, perfume, lotions, hairspray, chemicals or improper storage.

·       Damage caused by pulling, dropping, pressure, impact, mishandling or incorrect use.

·       Loss of stones, pearls, hooks, backs, dori, tassels or other detachable parts after use.

·       Damage caused by repair, alteration, polishing or cleaning carried out by anyone other than Paazeb.

Repair support after 7 days

After 7 days, Paazeb may offer paid repair or restoration support on a case-by-case basis.

Repair depends on the condition of the product, the type of damage and the availability of matching parts, stones, pearls, mina, enamel, dori, findings or other materials.

Applicable repair, material and courier charges will be shared with the customer before the work begins.

Please do not send any product to Paazeb without receiving approval and return instructions.

Delicate and handcrafted work

Some Paazeb pieces include delicate jaal work, mina, enamel, pearls, stones, handmade details or special finishes. Exact matching of colour, texture, stone, pearl, dori or detailing may not always be possible during repair or restoration.

Where an exact match is unavailable, Paazeb will discuss the nearest suitable option with the customer before proceeding.

Cleaning, polishing and restoration

Cleaning, polishing, replating or restoration may be offered as a paid service where suitable for the product.

The final result may vary depending on the age, condition, finish and previous use of the jewellery. Paazeb will explain any visible limitations before proceeding where possible.

Shipping for approved requests

For verified issues caused by an error from Paazeb or an eligible workmanship issue, Paazeb will guide the customer regarding the next steps and applicable shipping arrangements.

For paid repairs, polishing or restoration, the customer will normally be responsible for courier charges both ways.

Products must be packed securely before being sent. Paazeb will not be responsible for damage caused by inadequate return packaging.

How to raise a request

Please contact us with your order number, clear photographs, a brief description of the issue and an unboxing video where applicable.

Email: support@paazebsilver.com

WhatsApp: +91 91559 96936

We usually acknowledge product-support requests within one business day.

This policy does not limit any rights available to customers under applicable law.